Shipping Policy
We want you to love your new suitcase and travel with confidence wherever you go. Our goal is to make your shopping experience as easy and worry-free as possible — no matter where you are.
Free & Fast Shipping
We offer free and fast shipping on all orders.
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Shipments are handled via Posti
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Orders are dispatched from Helsinki
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Estimated delivery time: 1–2 business days
Orders placed before 4:00 PM (on business days) are processed and shipped the same day, with delivery typically taking place on the next business day.
Delivery Times by Region
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Finland: 1–2 business days
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Other EU countries: 1–3 business days
Please note that weekends, public holidays, remote locations, and peak seasons may cause slight delays.
Order Tracking
You will receive a shipping confirmation email once your order has been dispatched.
The email will include a tracking number, allowing you to follow your delivery in real time on the carrier’s website.
Delivery Address
Please ensure that your delivery address is correct and complete when placing your order.
We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Returns
If you are not fully satisfied, you may return the product within 60 days and receive a full refund.
No questions asked — simply ensure the item is unused and in its original condition.
Questions?
We are always happy to help:
info@alteluggage.com
COMPANY INFORMATION:
ALTÈ LUGGAGE
Business ID: 3444752-1
Mail: info@alteluggage.com
Phone: +358 41 703 6904
Address: Paciuksenkaari 13, 00270 Helsinki, Finland